Designing tools
developers love to use.

• Led the evolution of the Teams Developer Portal into an agents-first experience, redesigning end-to-end journeys (Discover → Build → Test → Deploy → Monitor), contributing to ~0.2–0.3 increase in Developer Satisfaction (Dev SAT) and improved activation clarity.
• Designed and launched AI Agents Sample Gallery and Blueprint flows, enabling developers to start from guided patterns and increasing successful first-build confidence and onboarding efficiency.
• Improved Slack → Teams migration UX through redesigned IA, pagination, mapping flows, and contextual guidance, reducing friction in complex enterprise migrations for large-scale tenants.
• Delivered accessibility and craft improvements across the Dev Portal, standardizing color, spacing, typography, and focus behavior to align with accessibility best practices at scale.
• Partnered with PM, engineering, and content teams to shape Teams AI strategy, including agent packaging, memory, and lifecycle experiences, aligning cross-functional teams on a cohesive agent ecosystem vision.

Worked across SMB and enterprise admin experiences to design scalable, data-informed tools that empowered IT admins to manage Microsoft Teams more securely, insightfully, and efficiently, balancing innovation with usability for both new and experienced admins.

Product Areas: SMB Admin App · Teams Admin Center (TAC) · Teams Premium · Developer Portal

• Led UX for the SMB Admin App, shaping it into the default landing experience for new license admins, improving onboarding clarity and reducing setup friction for first-time admins.
• Designed notifications and dynamic insights, enabling admins to take proactive actions and increasing engagement with key admin workflows.
• Simplified domain login and calendar sync experiences, reducing complexity and improving successful setup completion for SMB customers managing their own domains.
• Improved Help & Support and partner-facing experiences, helping admins resolve issues faster and increasing support discoverability and usability.
• In Teams Admin Center, designed the Collaboration Insights dashboard, surfacing signals like inactive teams and external collaboration, enabling more data-informed admin decisions at scale.
• Designed features to monitor external access and organizational security, improving visibility and strengthening admin control over collaboration patterns.
• Contributed to Teams Premium upsell and onboarding experiences, helping admins discover value and improve license adoption and user onboarding efficiency.
• Designed the Meeting Background Customization experience, a high-impact feature adopted by organizations with strict compliance and branding needs across regulated industries.
• Led UX improvements for the Teams Developer Portal, making workflows more intuitive and actionable, reducing friction in key developer and admin scenarios.
• Collaborated cross-functionally with PM, engineering, and research to align user needs, business goals, and platform constraints across multiple product surfaces.

Designed user experiences for Microsoft Teams, supporting 40M+ SMB users, and contributed to innovation efforts that accelerated remote work adoption and app discoverability through intuitive, accessible design.

Product Areas: SMB · Meetings & Calling

• Founding designer for SMB Paid Meetings, leading UX from concept to launch and simplifying scheduling and payment workflows, enabling new revenue streams for SMBs and improving end-to-end task completion.
• Designed conversational flows for SMB Bot, helping users with onboarding and support, reducing reliance on support channels and improving self-service success rates.
• Created a Virtual Store experience to help SMBs showcase and manage services remotely, supporting business continuity and increasing digital engagement during remote-first adoption.
• Designed a first-time onboarding walkthrough for Teams and App Store experiences, improving discoverability and increasing feature adoption among new SMB users.
• Contributed to cross-functional product development with PMs and engineering to align user needs and business goals, accelerating delivery of new SMB-focused features across Teams surfaces.